Whenever you are communicating with a client, superior or sometimes co-worker, be mindful of TMI – Too Much Information. We’re not talking about the High School kind of TMI or birth story TMI, we’re talking about information overload.
Your client or company has hired you to do something that:
1) They could not do.
2) They wanted it done better than they could.
So, explaining the ins and outs of .htaccess and DNS records (or whatever your expertise is) will only muddy the waters.
You are the expert. There’s no need to show-off (“Look, Mom! No hands!”).
Translate for your client.
Turn these complicated technical details into information that matters to them.